Orders & Returns
Product Status Definitions
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Backorder |
· The item is currently unavailable. |
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In Stock |
· Item is available and can be added to an order. |
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No Longer Available (NLA) |
· Item has been discontinued; stock may be available from your IBO. |
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Temporarily Out-of-Stock (TOS) |
· Item is currently unavailable and cannot be placed on an order. |
Return Policy
Back to TopWe stand behind the quality of our products and guarantee your satisfaction. If for any reason you try our products and are not completely satisfied, most may be returned within 180 days of purchase for an exchange or refund of the product price and applicable tax. (Note: 120 days for AtmosphereTM, iCookTM and eSpringTM products. Some items such as consumable food and beverage items are non-returnable unless defective upon receipt.)
This satisfaction guarantee does not apply to IBO purchases for stock or inventory.
Return Status Descriptions
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Awaiting Return |
The return request has been submitted and we are waiting to receive the returned goods in our return processing center. |
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Received |
The returned goods have been marked as received in our return processing center. |
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Processing |
The refund or replacement is being processed. |
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Complete |
The return is complete; refund has been processed or the replacement order has been shipped. |
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Canceled |
The return has been canceled. |
Whenever possible, the refund will be issued to the original method of payment.
If there is an Accounts Receivable (AR) balance (Customer owes Amway funds), the refund will be applied to the AR balance first, then any remaining amount will be sent to the original method of payment on the order.
In Dominican Republic, the full amount due for the refund is applied to the AR account.
Viewing Order Status
Back to TopIf you checked out as a Guest and do not have an account, please reference your order confirmation and shipping confirmation emails for details. You can view the order status by clicking on the link provided in the email(s) to view Tracking Numbers.
Guest accounts will not be able to view Order History for previous orders. Please refer to the email(s) you received with each transaction.
Orders with Back Orders, Advanced Orders or Return requests will be clearly indicated.
Product Recalls
Back to TopRecall information is based on manufacturers’ and regulatory agencies’ press releases that involve products sold through Amway (formerly Amway Global – Quixtar). The information will include products involved and the steps you should take if you have one of the recalled items. The U.S. Consumer Product Safety Commission (CPSC) will advise you to either return the item to the place of purchase or contact Amway (800-253-6500).
Your online resource for product recalls: www.recalls.gov
This website links visitors to the home pages of government regulatory agencies responsible for product recalls. In addition to finding details about recalled products, visitors will gain additional safety information and may sign up for email alerts on recalled products, as they become available.
If you wish to know more about food or product recalls, you can also visit the following regulatory agencies’ websites, or you can directly contact the product manufacturer:
- U.S. Consumer Product Safety Commission (CPSC)
- National Highway Traffic Safety Administration (DOT)
- U.S. Food and Drug Administration (FDA)
- U.S. Department of Agriculture (USDA)
Links to other sites are provided as a service. Please note that by clicking on one of these links, you will be accessing information from that agency’s website and subject to the policies of that site.
For further assistance, Contact Us.